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Terms of Service

Effective date: 17 August 2026 · Last updated: 17 August 2026

These Terms of Service (“Terms”) govern access to and use of the Educator by ChitraYantra service at educator.chitrayantra.com (the “Service”), operated by ChitraYantra Technologies Private Limited, Kolkata, India (“we”, “us”). By accepting an account or using the Service you agree to these Terms on your own behalf and on behalf of the institute you represent (“Customer”, “you”). If you do not agree, do not use the Service.

1. The Service

Educator by ChitraYantra is a practice-interview (interview-grooming) tool for education institutes. A faculty member creates a session from a course and its curriculum, enrols students (“Students”), and each student sits a live AI interview under a time limit. The institute receives a graded report and coaching feedback for each student, plus cohort views across a class. Students are not shown a score, and results are never passed by us to any employer.

The Service is decision support, not a decision maker. It produces coursework feedback, and an institute must not treat it as the sole basis for an academic result or a placement decision.

2. Accounts and institutes

  • Accounts are provisioned by us. There is no public self-service sign-up. We create your institute account on request; your administrator then invites their own faculty members.
  • You must provide accurate account information and keep your credentials confidential. You are responsible for all activity under your account. Sign-in sessions expire one hour after sign-in.
  • Each institute operates its own private workspace holding its sessions and Students. Nothing in it is visible to any other customer.
  • You must be at least 18 years old and authorized to act for your institute. Students sitting a practice interview do not hold accounts and are not parties to these Terms.
  • Notify us promptly at security@chitrayantra.com of any suspected unauthorized use of your account.

3. Your responsibilities for student data

This section matters more than any other. When you enrol a Student in a practice session, you represent and warrant that:

  • Lawful basis and notice. You have a lawful basis under applicable data-protection law to process that Student’s personal data for this purpose, you act as the data controller for it, and you have told the Student, before the interview, that the session is recorded, what is analyzed, and what your institute will see. Where the Student is a minor under your local law, you have obtained any parental or guardian consent that law requires.
  • Delivery analysis. If you enable the optional delivery analysis, you have told Students that it runs and what it covers.
  • Coursework, not a verdict. You will not use a practice report as the sole basis for an academic result, for excluding a Student from placement, or for any other decision with a significant effect on them. A qualified human will review the underlying evidence first.
  • Enrolment data only. You will submit only the Student identification your institute needs (such as name and roll number) and will not submit special-category data about Students.
  • Your own onward sharing. If you choose to share a Student’s report outside your institute, for example with a recruiter, that disclosure is yours alone. The Service does not make it, and you are responsible for the Student’s consent to it.

4. AI-generated output

  • Reports are generated by large language models. Output may be inaccurate, incomplete, or outdated. Verify anything you intend to rely on by reviewing the recording and the transcript.
  • Scores are relative, advisory signals about performance in one practice interview, not statements of fact about a person, and not predictions guaranteed to be correct.
  • We make no warranty that the Service’s output satisfies any legal standard applicable to your academic or placement process; compliance validation required in your jurisdiction is your responsibility.

5. The live interview

The practice interview is a live AI video interview: an AI voice agent conducts a spoken interview in the Student’s browser, as a single attempt under a time limit chosen when the session is published, up to 30 minutes. The webcam (video and audio) is recorded for the session and stored for the institute to review. The conversation is transcribed and graded against a rubric built from your course material, and a small number of webcam still frames are sampled and analyzed after the session to produce an advisory “real-person” / liveness signal.

  • Probabilistic and advisory. Interview transcripts and the liveness / real-person signal are probabilistic and advisory. They may produce false positives and false negatives, must not be the sole basis for any adverse decision about a Student, and require human review of the recording.
  • Not biometric identification. The liveness analysis is not facial recognition and not biometric identification. It does not create, derive, or store a faceprint, voiceprint, or any biometric identifier used to identify a person. It is decision-support, never an automated decision.
  • Delivery analysis (optional). Where an institute enables it, a practice interview also produces an advisory read on how a student presented: what they said, how they sounded, visible engagement, posture and gestures, and consistency across the conversation. It is coaching feedback, not an assessment result: it does not change the score the student’s answers earned, and it is never an automated decision about anyone. It creates no faceprint or voiceprint and identifies nobody. It is off unless an institute asks for it.
  • Customer consent obligations. Before publishing a practice session, you must obtain the Student’s informed consent to audio/video recording and to automated analysis, provide all required notices, and comply with all applicable laws. This includes recording-consent laws, biometric-privacy laws, the EU AI Act and the GDPR where they apply, and student-records and minors’ privacy law. You are responsible for these obligations; we provide the tool.

6. Acceptable use

You will not:

  • use the Service for any unlawful purpose, or to harass, stalk, dox, or surveil any person;
  • attempt to access another institute’s data, probe or circumvent security or rate limits, or test the Service for vulnerabilities without written permission (responsible disclosure to security@chitrayantra.com is welcome);
  • resell, sublicense, or provide the Service to third parties, except that an institute may use it for its own enrolled students;
  • scrape the Service, or use Service output to build or train a competing product;
  • upload malware or content that infringes third-party rights;
  • misrepresent Service output as a human-authored assessment, an examination result, or a proctored test;
  • use the Service to discriminate against Students on the basis of any protected characteristic.

Fairness. The Service analyzes only the interview the Student actually gave, against the rubric built from your own course material. It does not use gender, race, ethnicity, age, religion, nationality, disability, or a profile photo in its analysis or scoring.

7. Credits, fees, and trials

  • Usage is billed in credits drawn from your institute’s balance. A live AI interview consumes credits according to its length, at the published rate: 5 minutes for 2 credits, 10 minutes for 3 credits, 15 minutes for 5 credits, 20 minutes for 7 credits, 30 minutes for 10 credits. An institute is charged for the seats it publishes with a session, a seat is only consumed when the Student actually starts, and unused seats are refunded to the balance when that session closes.
  • Credits are purchased through us (we invoice or take payment per order). There is no subscription and nothing renews automatically. Credit blocks issued with a paid plan are valid for 3 months; unused plan credits expire at the end of that window. Credits issued without a validity do not expire.
  • Pricing is quoted per account. New institutes receive free trial credits so they can evaluate the Service without payment. Trial credits carry no cash value, and may be changed or withdrawn at any time.
  • Purchased credits are non-refundable except where required by law. Credits have no cash value and are not transferable between institutes.
  • Prices for future purchases may change; we will not change the price of credits you have already bought.
  • If your institute’s balance reaches zero, publishing new sessions pauses until credits are added; your existing data remains accessible.

8. Your data and our license

  • You retain all rights to the course curricula and materials, documents, and Student data you submit (“Customer Data”).
  • You grant us a limited, non-exclusive license to host, process, and transmit Customer Data solely to provide the Service, comply with law, and maintain security.
  • We do not use Customer Data to train machine-learning models, and our model providers are contractually prohibited from doing so.
  • You can delete sessions, recordings, or your institute account at any time; deletion behavior and retention windows are described in the Privacy Policy.
  • We may use aggregated, de-identified usage statistics (e.g. average interview duration) that do not identify any person or customer.

9. Intellectual property

The Service, including its software, design, and documentation, is owned by ChitraYantra Technologies Private Limited and its licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service while your account is active. Reports generated for you may be used freely within your institute; “Educator by ChitraYantra”, the ChitraYantra logo, and related marks may not be used without our permission.

10. Third-party services

The Service depends on third-party providers (hosting, model providers, described in the Privacy Policy). We choose and monitor them carefully but do not control them; outages or changes on their side may affect Service functionality and do not constitute a breach of these Terms.

11. Availability and support

We aim for high availability but the Service is provided without an uptime guarantee unless a separate agreement says otherwise. We may modify features with reasonable notice for material changes, and may suspend accounts or institutes that violate these Terms, create security risk, or have overdue amounts, with notice where practicable.

12. Warranty disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT SERVICE OUTPUT IS ACCURATE, COMPLETE, OR SUITABLE AS THE BASIS FOR ANY ACADEMIC OR PLACEMENT DECISION, AND WE SPECIFICALLY DISCLAIM ANY WARRANTY AS TO THE ACCURACY OR RELIABILITY OF AI SCORING, THE LIVENESS / REAL-PERSON SIGNAL, AND INTERVIEW TRANSCRIPTION, ALL OF WHICH ARE PROBABILISTIC AND ADVISORY.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA; AND (b) OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR USD $100 IF YOU HAVE PAID NOTHING. THESE LIMITS DO NOT APPLY TO YOUR INDEMNIFICATION OBLIGATIONS, YOUR BREACH OF SECTION 3 OR 5, OR LIABILITY THAT CANNOT BE LIMITED BY LAW.

14. Indemnification

You will defend and indemnify us against third-party claims, including claims by Students, parents or guardians, or regulators, arising from (a) Customer Data you submit, (b) your breach of Section 3 (student-data responsibilities), (c) academic, placement, or other decisions you make, (d) your violation of law in collecting student material, or (e) your use of the live interview, including the recording and analysis of Students and any failure to obtain the consent or give the notices required under Section 3 or Section 5.

15. Term and termination

  • These Terms apply from your first use of the Service until your account is closed.
  • You may stop using the Service and delete your institute account at any time.
  • We may suspend or terminate access for material breach (with notice and, where curable, a 14-day cure period), for unlawful use, or where required by law. We may terminate the Service itself with at least 30 days’ notice, in which case unused purchased credits will be refunded pro rata.
  • Upon termination, Customer Data is deleted per the retention schedule in the Privacy Policy. Sections that by their nature survive (including 4, 5, 8, 9, 12, 13, 14, 16, and 17) survive termination.

16. Governing law and disputes

These Terms are governed by the laws of India, excluding its conflict-of-law rules, and disputes will be resolved exclusively in the courts of Kolkata, West Bengal, India, where our operating entity is established. Each party consents to that jurisdiction and venue. Mandatory consumer protections of your home jurisdiction are unaffected where they apply. Before filing any claim, the parties will attempt in good faith to resolve the dispute within 30 days of written notice.

17. General

  • Changes. We may update these Terms; material changes will be announced in the app or by email at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.
  • Entire agreement. These Terms, the Privacy Policy, and any signed order form or data-processing agreement are the entire agreement and supersede prior discussions. If a signed agreement conflicts with these Terms, the signed agreement controls.
  • Assignment. You may not assign these Terms without our consent, except to an affiliate or successor in interest; we may assign them in connection with a merger or sale.
  • Severability & waiver. If a provision is unenforceable, the rest remains in effect; failure to enforce a provision is not a waiver.
  • Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
  • Notices. Legal notices to us: legal@chitrayantra.com. Notices to you: your account email.

18. Contact

The Service is operated by ChitraYantra Technologies Private Limited, Kolkata, West Bengal, India.

Questions about these Terms: legal@chitrayantra.com or see our Contact page.